Returns & Refunds

1. Return Policy

We want you to be completely satisfied with your purchase from Serenity. If for any reason you are not satisfied, you may return your product within [X] days of receipt for a refund or exchange. Please note the following conditions:

• Eligibility: Returns are accepted only for products that are unused, in their original packaging, and in the same condition as received. Products that have been opened or used cannot be returned.
• Return Process: To initiate a return, please contact our customer service team at [[email protected]] with your order number and reason for return. We will provide you with a return authorization and instructions on how to return the product.
• Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for items over [X] amount, as we cannot guarantee receipt of returned items.

2. Refund Policy

• Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within [X] days of receiving the returned product.
• Partial Refunds: In some cases, partial refunds may be issued for items that are not returned in their original condition, are damaged, or are missing parts not due to our error.

3. Exchanges

If you would like to exchange a product for a different size or flavor, please follow the return process outlined above and place a new order for the item you want to receive. Exchanges are subject to availability.

4. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Gift cards
• Items marked as final sale or clearance

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team immediately at [[email protected]] with your order number and a description of the issue. We will work to resolve the issue promptly and arrange for a replacement or refund if applicable.

6. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to our customer service team.

Thank you for choosing Serenity. We are committed to providing you with a positive shopping experience and are here to assist you with any return or refund requests.